REPAIR POLICY

Service Description:

  1. Our company offers a professional hat repair service for customers who wish to restore and repair their hats to their former glory. Our skilled artisans and craftsmen are experienced in handling various types of hats, including fedoras, panamas, caps, and wide-brimmed hats. The repair service includes fixing damaged brims, reshaping hats, replacing hatbands, repairing tears, and restoring the overall appearance of the hat.

Pricing:

a. Starting Price: The base price for hat repairs will be set at $150. This price covers basic repairs and restoration, including minor cleaning and reshaping of the hat.

  1. b. Additional Charges: Depending on the extent of damage and the complexity of the repair required, additional charges may apply. Our artisans will assess the hat and provide an estimate for any additional work beyond the basic repairs covered by the starting price. Customers will be notified of any additional charges before the repair work begins.

Evaluation and Estimate:

  1. Upon receiving a hat for repair, our artisans will thoroughly evaluate its condition to determine the extent of the damage and the necessary repairs. They will provide a detailed estimate of the cost, outlining the repairs needed and any additional charges beyond the starting price. The estimate will be communicated to the customer for approval before any work is initiated.

Turnaround Time:

  1. Our goal is to provide timely and efficient hat repairs while maintaining high-quality craftsmanship. The estimated turnaround time for hat repairs will be communicated to the customer during the evaluation and estimate process, taking into consideration the complexity of the repair and current workload. We strive to complete repairs within a reasonable timeframe, typically ranging from 1 to 2 weeks.

Quality Assurance:

  1. Our artisans are dedicated to delivering exceptional craftsmanship and ensuring customer satisfaction. We stand behind the quality of our repairs and guarantee that the restored hat will meet or exceed the customer's expectations. If any issues arise after the repair, customers are encouraged to contact us for further assistance and resolution.

Liability:

  1. While we take utmost care in handling and repairing hats, it is important to note that some hats may have inherent weaknesses or limitations that could affect the repair process. In such cases, our artisans will inform the customer about any potential risks or limitations associated with the repair. We will not be held liable for any pre-existing or unforeseen damage that may occur during the repair process.

Customer Communication:

  1. We believe in transparent and effective communication with our customers. Our team will keep customers informed about the progress of their hat repairs, any unexpected delays, or additional repairs that may be required during the process. Customers are encouraged to reach out to us for any inquiries or updates regarding their hats.

Payment:

  1. Payment for hat repairs will be collected upon completion of the repair work. Accepted payment methods will be communicated to the customer during the evaluation process. We reserve the right to request a deposit or partial payment for extensive repairs or expensive materials required.

Cancellation and Refunds:

  1. Customers may cancel their repair request at any time before the repair work has begun. Refunds for cancellations will be handled on a case-by-case basis, considering the progress made and any costs incurred up to that point. Once the repair work has commenced, refunds will be issued only if the repair cannot be completed due to circumstances beyond our control.

Policy Modification:

  1. We reserve the right to modify or update this policy as necessary to ensure the best possible service for our customers. Any significant changes will be communicated through appropriate channels, such as our website or direct customer notifications.

Please note that this policy serves as a guideline for our hat repair service. Individual repair cases may have unique requirements, and our artisans will work closely with customers to address.